Privacy Policy
Effective Date: 02/22/2023
Last Updated: 04/17/2025
This Privacy Policy (“Privacy Terms”) describes how San Rafael LLC d/b/a Not Just Carpet (“Not Just Carpet”, “we”, “us”, or “our”) collects, uses, and discloses personal information when users interact with our website https://www.notjustcarpet.com/ (our “Website”), products, and services.
Our Privacy Terms include details about cookies, analytics, communication methods, legal rights, and data protection. Be aware that our products and services are primarily intended for residents of Florida, USA.
1. Types of Personal Information We Collect. We may collect information including your name, address, email, phone number, payment details, purchase and service history, device identifiers, IP address, browser activity, and preferences. We may also collect information when you voluntarily submit it through forms or surveys, chat, emails, surveys, and phone conversations, either chat or voice over phone infrastructure.
2. Sources of Personal Information. We collect personal information directly from you, through your use of our website, online forms, email, SMS communications, phone calls, and social media engagement. We may also receive data from service providers, business partners, affiliates, and publicly available sources.
3. Use and Processing of Your Personal Information. We use your personal data to manage your account, provide services, respond to inquiries, personalize your experience, process transactions, send updates, improve services, conduct research, comply with legal obligations, and protect our legal interests. We may use automation, Artificial Intelligence (“AI”), and workflow tools to enhance quality and responsiveness in accordance with our Terms of Services, and applicable laws.
4. Information for Marketing Purposes. We may use your information to send you marketing and educational emails, promotions, service reminders, and follow-ups via email, SMS, or phone. Consent is voluntary and can be withdrawn at any time through unsubscribe links or direct communication with us regardless of the device you may use to interact with us, like computers, tablets, and smartphones.
5. Disclosure of Personal Information. We may share information with service providers, affiliates, partners, government regulators, legal advisors, and platforms that support our communications infrastructure (email, SMS, and voice). These systems may incorporate advanced technologies, including automation and AI, to improve responsiveness and service quality towards the products and services you may purchase from us. We do not sell your data. We may disclose information as required by law or in the case of legal proceedings or acquisitions. Aggregated, anonymized information may be used for analytics and shared as needed, and when reasonably possible through the technological platforms we currently use.
6. Your Rights and Choices. Depending on your jurisdiction, you may have the right to access, update, correct, delete, restrict or object to the processing of your personal information. You may revoke consent for marketing communications at any time. If you have any data privacy request or concern, send us an email (see the bottom of this page for notices details). We will respond to such requests within the timeframes required by law.
7. Processes for Exercising Your Rights. You or your authorized agent may contact us to exercise your rights. We will verify your identity and respond in accordance with applicable legal requirements. Requests should include sufficient details to identify and process your request accurately.
8. How We Protect Personal Information. We implement physical, administrative, and technical safeguards to protect your information. However, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials, or access to your devices. In case of unauthorized access, we may notify you using legally acceptable methods. We’ll never request your social security number. In case of financing applications, such as “buy now, pay later” procedures, you’ll provide that info directly to the vendors and/or technological providers that such third parties may use to allow you to purchase from us in installments and/or any other arrangement.
9. Retention of Personal Information. We retain your information for as long as necessary to fulfill the purposes described in this policy unless a longer period is required by law. We may keep anonymized or aggregated data indefinitely for research and statistical purposes. Also, we reserve our right to discard and delete data that may not be relevant to our business.
10. Cookies and Other Web Devices. We use cookies, pixels, and tracking technologies to enhance your website experience and collect analytics. Cookies may be managed via your browser settings. Disabling cookies may affect your ability to use some features of the website. If you have any questions about cookies, please visit this site: https://allaboutcookies.org
11. Commercially Recognized Opt-Out Signal. We honor commercially recognized opt-out signals and mechanisms where feasible. This applies per device and browser used to access our website, and phone messaging standard opt-in/opt-out procedures.
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12. Children’s Privacy. Our website and services are not intended for children under 18, and we do not knowingly collect or solicit personal information from anyone under the age of 13. If we become aware that we have collected such data without verified parental consent, we will delete it promptly.
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13. Limitation of Liability. In the event of any proven damages resulting from the use of your data in connection with our services, and unless otherwise required by law, our liability is limited to the greater of (i) the amount of any direct purchase made from you to us (excluding intermediary sales), or (ii) one hundred dollars ($100). For purchases made via authorized third parties or affiliates acting on behalf of Not Just Carpet, the maximum liability is $100. Any purchase from us is also subject to the terms agreed upon in your purchase order and our Terms of Service.
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14. California Consumer Notice of Collection. Although our services are intended for Florida residents, if any California residents use our website, products, or services, we may collect personal information as defined under California law. The types of information we collect, your rights, and our practices are outlined in this policy. You have the right to know what personal data we collect, the purposes for which we collect it, and your legal rights related to your data. We do not sell personal information. We also do not share personal information for cross-context behavioral advertising as defined under California law. If that ever changes, we will notify you and offer a clear opt-out mechanism. If you don’t agree with our Privacy Terms, do not use our Website, and services.
15. Governing Law and Dispute Resolution. This Privacy Policy is governed by the laws of the State of Florida. Any dispute, claim, or legal action arising from this policy shall be exclusively resolved in the courts located in Miami-Dade County, City of Miami. Both parties waive the right to a trial by jury, and the prevailing party shall be entitled to recover reasonable attorney’s fees and legal costs.
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16. Contact Information. If you have questions or privacy-related requests, contact:
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San Rafael LLC d/b/a Not Just Carpet
3020 SW 30th Ave, Hallandale, FL 33009
Phone: (954) 454-6993
Email: info@notjustcarpet.com